Strong Communication with Agents and Policy Holders
Interaction with Policy Holders
Fire, water and storm damage is upsetting enough for your customers, but a confusing or substandard restoration process can cause them to switch insurance carriers. At Monroe Restoration, we know that keeping your customers happy means more policy renewals and a smoother claims process. That’s why we walk policy holders through our Emergency Fire and Smoke Recovery Guide, which clearly communicates what we’ll do to return their lives back to normal.
Communication with Agents
We also contact you to relay the scope of the damage and the policyholder’s state of mind so you are better informed and better equipped to help with your policyholder. We also work closely with the claim representative.